FAQs

1. What types of jewellery do you offer?

At USHAK JEWELS, we specialise in high-quality artificial jewellery that offers the elegance and beauty of fine jewellery without the high price tag. Our collection includes:

  • Necklaces and pendants

  • Earrings (studs, danglers, hoops)

  • Bracelets and bangles

  • Rings (for all occasions)

  • Anklets and hair accessories

We also offer a wide range of bridal jewellery and festive collections, designed to complement your style for any event.

2. What is artificial jewellery made from?

Our artificial jewellery is crafted using a variety of high-quality metals, including brass, copper, and stainless steel, and is often plated with gold, silver, or rhodium for added durability and shine. We use precision-cut cubic zirconia and other lab-created stones that mimic the brilliance of real diamonds and gemstones, giving you the look of luxury at a fraction of the cost.

3. How do I care for my artificial jewellery?

To keep your artificial jewellery looking its best, follow these simple care tips:

  • Store jewellery in a cool, dry place to avoid tarnishing.

  • Clean with a soft cloth after each wear to remove oils or dirt.

  • Avoid exposure to water or harsh chemicals (like perfumes, lotions, and hairspray), which can damage the finish.

  • Store jewellery in individual pouches or boxes to prevent scratching.

For long-lasting beauty, we recommend periodic maintenance, like re-plating or polishing.

4. Do you offer custom jewelry design?

Yes! At USHAK JEWELS, we offer custom designs for artificial jewelry. Whether you want to create a one-of-a-kind piece for a special occasion, or simply personalize an existing design, our team will work with you to bring your vision to life. Schedule a consultation with us to discuss your ideas.

5. How can I place an order?

You can place an order with us in several ways:

  • In-store: Visit our showroom to explore our collections and speak with our expert staff.

  • Online: Browse our website to select the pieces you love and complete your purchase securely online.

  • Custom Orders: For bespoke designs, simply contact us to schedule a consultation.

6. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Cash on Delivery

If you have any questions about payment options, don’t hesitate to contact our customer service team.

7. Do you offer financing?

Yes, we offer financing options for eligible purchases to make it easier for you to own beautiful jewellery. Our flexible payment plans are designed to suit your budget. Please reach out to us for more details or to apply for financing.

8. What is your return policy?

We want you to be completely happy with your purchase. If you're not satisfied, we offer returns or exchanges within 7 days of purchase, provided the jewellery is in its original condition and packaging. Custom or personalized orders are non-returnable.

For more details, please refer to our Return & Exchange Policy.

9. How can I check the status of my order?

Once your order is placed, you will receive an order confirmation email along with tracking details. You can check the status of your order anytime using the tracking information provided or contact us for an update.

10. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on your location. For more information, please visit our Shipping & Delivery page.

11. How can I contact customer support?

If you have any questions or need assistance, please reach out to our customer support team:

  • Phone:  0345 8024401

  • Email: ushakjewels@gmail.com

  • Live Chat: Available on our website during business hours

  • In-store: Visit us for personalized service

12. Can I get my artificial jewellery repaired?

Yes, we offer repair services for many types of artificial jewellery, such as resizing rings, replacing stones, or fixing broken chains. If you need a repair, please bring your piece to our store, or contact us for more information.

13. Are your artificial jewellery pieces durable?

Absolutely! While artificial jewellery is made from non-precious materials, we ensure that our pieces are designed to last with proper care. The high-quality plating and stone settings are made to withstand daily wear, though we recommend avoiding exposure to water, chemicals, or rough handling to maintain their finish.

14. Are your products ethically made?

Yes, we prioritize ethical practices in the design and production of our artificial jewellery. We source materials responsibly and ensure that our artisans work in safe, fair conditions. We believe that beautiful jewellery should not only look good but also make you feel good about wearing it.